Shipping + Returns
When will my order ship?
Orders are processed immediately upon check out. Your first order will leave our warehouse shortly after. Orders ship Monday through Friday and often the same day they are placed.
How much is shipping?
We offer FREE SHIPPING on all US orders! Most shipments are delivered 3-5 days after an order is placed, but carrier times can vary and are largely out of our control. Shipping is available for Puerto Rico and the Virgin Islands, and ships for a flat rate of $10. We do not accept international orders at this time.
How do I change my billing or shipping information?
Log into your account via the account icon in the upper right corner of any page on our website. Once you are logged into your account, click Manage Subscription and make any changes. If you’re having difficulty, contact Customer Care (email@example.com), and we’ll help sort it out.
What carrier will deliver my shipment?
Orders ship through the US Postal Service (USPS).
When can I expect my monthly subscription shipment?
Our subscription system works on a monthly schedule, to coordinate with the 30 servings in each order. Orders are generated automatically every 28 days and ship either the same day or the next business day (if an order falls on Saturday, Sunday or a holiday).
How do I track my shipment?
You should receive tracking information in an email confirmation we send when your order ships. If you do not receive this information within 3 business days, please contact Customer Care (firstname.lastname@example.org).
If you aren't satisfied with the first BoxJump supplement you purchase, contact us within 30 days of purchase, and we will refund 100% of your order.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to BoxJump Returns, 3714 Bluestein Drive, Suite 700, Austin, TX 78721.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return a product, you should mail your return to BoxJump Returns, 3714 Bluestein Drive, Suite 700, Austin, TX 78721. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.