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    Save an additional 20% with a monthly subscription!

    Save an additional 20% with a monthly subscription!

    FAQs

     

    General Questions

    If you have a killer idea or would like to suggest a new product, we would love to hear about it. Please email us at hello@boxjumpnutrition.com.

    While the best way to obtain nutrition is through a diet rich in whole foods, 90% of us don’t get adequate nutrition from the foods we eat. Nutrition supplements fill in the gaps in your diet and are a great way to add important nutrients to your daily routine.

    You could probably find cheaper alternatives to what we have to offer. However, the quality of the supplements would be less and have lower bioavailability… which means you would be paying for nutrients that your body can’t even use. Or you could visit a boutique health food store and pay significantly more for a variety of bottles that may or may not get you there.

    All of our products are non-GMO. Natural Turmeric Root is vegan. However, BoxJump 360 and Omega-3 Krill Oil because the Omega-3 is from marine sources (either fatty cold-water fish or krill).

    Absolutely. As new discoveries are made and new research is published, we may modify the nutrient formulas to make BoxJump better.

    Each and every BoxJump supplement is manufactured in the USA. For us, it’s simply an issue of quality control. Our operations are based entirely in Austin, TX, and we know how to source quality ingredients in the USA. Every product is manufactured in a facility that is cGMP and/or NSF certified. We want to maintain the greatest assurance that our products can be tested, regulated and are the highest quality available.

    You can sign in to your account on boxjumpnutrition.com and update your subscription at any time. When you are signed in to your account, there is an option to add items to your upcoming subscription order.

    We also send you an email notification prior to shipping your order each month. There is a link in the email that will take you to your account so that you can add items prior to shipment.

    Purchasing Questions

    You can order any BoxJump product just once, or you can save 20% with a monthly subscription.

    It‘s quite simple. When you order any product, you can buy it once or you can opt for a monthly subscription. If you opt for a subscription, you will create an account with shipping and billing info during the checkout process. Then we ship your first order. Every month thereafter, we ship you a new 30-day supply of products. Prior to shipping your monthly order, we send you an email notification and offer the option to add extra products to that month’s order. You can cancel anytime, no membership fees and no commitment.

    You can cancel a subscription anytime, with no membership fees and no commitment. Simply log into your account, click Manage Subscription and delete your subscription order.

    Absolutely not. There are no membership fees and no commitment. You can buy once or create a subscription, and you can cancel at any time.

    Sorry, but we don‘t offer an option to pay in advance. You only pay when we ship you a new order. It offers the most flexibility and choice from month-to-month.

    Sorry, we only accept major credit cards. However, ordering online is easy!

    Yes, we do! When you checkout, you have the option to pay with PayPal, Apple, Amazon Pay or credit card. However, PayPal works with one-time purchases. Unfortunately, PayPal doesn't have the necessary functionality to be used with subscription orders.

    Shipping + Billing

    Orders are processed immediately upon check out. Your first order will leave our warehouse shortly after. Orders ship Monday through Friday and often the same day they are placed.

    We offer FREE SHIPPING on all US orders! Most shipments are delivered 3-5 days after an order is placed, but carrier times can vary and are largely out of our control. Shipping is available for Puerto Rico and the Virgin Islands, and ships for a flat rate of $10. We do not accept international orders at this time.

    Log into your account via the account icon in the upper right corner of any page on our website. Once you are logged into your account, click Manage Subscription and make any changes. If you’re having difficulty, contact Customer Care (hello@boxjumpnutrition.com), and we’ll help sort it out.

    Orders ship through the US Postal Service (USPS).

    Our subscription system works on a monthly schedule, to coordinate with the 30 servings in each order. Orders are generated automatically every 28 days and ship either the same day or the next business day (if an order falls on Saturday, Sunday or a holiday).

    You should receive tracking information in an email confirmation we send when your order ships. If you do not receive this information within 3 business days, please contact Customer Care (hello@boxjumpnutrition.com).

    Log into your account and make sure to update your shipping information. Then contact Customer Care (hello@boxjumpnutrition.com) and we‘ll do our best to get you what you need!

    If there is a problem with your order, please contact Customer Care (hello@boxjumpnutrition.com) and we’ll make it right. We offer a 100% money-back guarantee on your first order. If you are not satisfied with your first order for any reason, we’ll promptly refund you 100% of your purchase and you can keep the product. For any other orders or for Bundle Pack orders, we will provide a full refund if the order is returned to us within 30 days and is still in new/unopened condition.